FAQ's

faq

 

Q What gold/silver items will you buy?
A/ we buy all gold silver, platinum items, including broken items, unhallmarked items, scrap items etc, basically the lot. remember we also buy watches & diamonds and of course rolled gold. 

Q/ Do I need to make an appointment to sell my gold, silver watches diamonds and so on ?

A/ No, we are open 09:30am-03:30pm Monday  through till Friday, and you can call in any time within these hours. Athough if you have a large quantity of items it is best to call in before 2pm.

Q/ Do I need to bring ID, and if so in what form?

A/ Yes, we need to see Photo ID, i.e. Passport, Driving Licence, Works ID, Bus Pass etc.

Q/ Is there parking nearby?

A/ Yes, there is on street bay parking, or an NCP mult-storey car park 100 yards up the street.

Q/ How long will the transaction take?

A/ Transactions are usually completed within 20 minutes, however they make take longer if you have a large amount of items, or if they require testing. There may also be a queue.

Q/ Can you test my items on site?

A/ Yes, we can test many items on site, although some more difficult items may need to be left with us for further analysis. A receipt will be given.

Q/ Do you charge for testing my items?

A/ No, all testing is free of charge.

Q/ Is the price on your website the actual price I will receive?

A/ Yes, the per gram price is correct, however if there are any stones etc in your items you will lose a small amount of weight, and unhallmarked items will have to be tested to ascertain the purity.

Q/ How do you pay?

A/ We pay via Cash, Bank Transfer or Cheque.

Q/ If I am paid by Bank Transfer when can I expect to receive the payment?

A/ All Bank Transfers are made the same day, and in most cases you will receive payment the same day, but it can take up until the close of business on the following working day to be credited to your account.

Postal Silver

FAQs

What fees Do You Charge?

  None, nothing whatsoever, none at all, absolutely nothing!


What if The Silver/Gold price Changes?
 

As many professional companies do, we mainly base our prices on the London Gold Fix price for silver which is set at 10:30am. The percentage we pay for your gold will be the price our gold calculator shows when we receive your items. We will then telephone you with an offer for your gold. If the price for gold has risen we will offer you more and if it has fallen the offer will be less. If in the unlikely event that you decide NOT to accept our offer for your gold, your items will be returned to you by special delivery without charge.

Is the Special Delivery Postal Service Safe?

In a word "YES" The Royal Mail has a 99% success rate at delivering special delivery parcels and don't forget your items are fully insured. Make sure you insure for the right value. Your Post Office will advise you and you can use our calculator to get an approx value of your item

Can I Trust You With My Silver/Gold?


Unequivocably "YES" We are a VAT Registered Company VAT REG No 990 7386 73. Our sister Company is the Birmingham Silver Company and we have to date paid out over £5 million to over 8000 satisfied customers. We will check & weigh your items and send you with your cash a  receipt.

Post your Gold today to The BGC, 94 Vyse Street, Birmingham, B18 6JZ


What if My Items are not  Silver/Gold?

If you send non-gold/silver items to us and want them returned, we make a charge of £6.50 for returning them to cover postal costs etc.. This can  be deducted from the amount of the offer we have made


Why dont you send out a pack?

NB We don't have fancy TV Ads, Celebrities etc nor do we send out packs.. This helps us keep costs down which helps us to pay you more cash for your Gold!

How do you pay? 

By post we pay via  bank transfer or cheque. if you call in with valid up to date ID we can also pay you cash. Tell us what you want on our form or on your note

How long after you receive my gold and /or silver items  items  does it take to get paid

For transfers It would be over-promising to say that it will be the same day in 100% of cases BUT that is our aim. Occasionally our Bank likes to do random security cheques, which delay matters by a day and sometimes its Friday PM and Banks don't make transfers on a Saturday   BUT in 90% of cases it is within 24 hours . We are pleased to bank with Santander

For Cheques Usually the following day via Recorded  delivery but occasionally if we are very busy it takes an extra day........acts of God are very very very rare!  

 I have scrap precious metal recovered from Industry eg brazing rods etc  Will you buy these

Most Certainly yes. Please phone and have a chat with us on 0121 448 0488

 

Call In to our Counter Service |  Post Your Items To us Via Special Delivery |  Call us on 0121 448 0488 | Use Our General Enquiry Form. NB For Industrial scrap in large volumes please ask for Lionel